Mortgage Finance Gazette Podcast
Mortgage Finance Gazette is the market leading brand for the UK mortgage lending industry, established in 1869. Editor @bekcommane
Listen on:
Episodes
Episodes
Monday Jul 03, 2023
Monday Jul 03, 2023
Join host Kim Dondo and industry experts Paul Shearman, Gurpreet Chahal, and Francis York as they delve into the world of mortgages and customer service excellence. Discover the importance of awards like the Rated for Service Awards, gain insights into Accord Mortgage's top quartile performance, and explore the challenges and trends shaping the mortgage market. Tune in for valuable advice and a glimpse into the future plans of these industry leaders.
Sunday Jun 18, 2023
Sunday Jun 18, 2023
Hosted by Kimberley Dondo, this episode features industry experts Paul Shearman from The Openwork Partnership, along with Anth Mooney, Tommy Wright, and Iain Gibbons from Vida Homeloans. They discuss challenges faced by lenders, emerging trends in the mortgage market, communication strategies, and ambitious plans for expanding Vida Homeloans' mortgage offerings.
Monday Jun 05, 2023
Monday Jun 05, 2023
In this podcast series join Mortgage Finance Gazette and The Openwork Partnership in conversation with key lenders discussing lessons to learn from the results of the MFG Rated for Service Awards. Earlier this year the Rated for Service Awards presented the views of over 800 brokers providing their assessments of lenders’ levels of service. In this first episode we are joined by Paul Shearman, Mortgage, Protection, and GI Proposition Director from Openwork, who shares his expertise and insights on the data and the importance of striving for exceptional service within the mortgage industry.
The Rated for Service Awards are based on a comprehensive annual survey that shines light on brokers’ assessments of lenders’ levels of service. Taking an extensive list of UK lenders, more than 800 brokers have scored them on their service for the period between June 2022 and November 2022.